ADR Shop Ltd trading as ADR Automotive (“ADR”, “we”, “us” or “our”) respects your privacy and is committed to protecting the personal information we collect and hold.

This Privacy Policy explains how ADR collects, uses, stores and protects personal information when you visit our website, contact us, use our online forms, subscribe to our mailing list, become a customer, enter one of our promotions, or otherwise interact with ADR.

This Privacy Policy applies to our activities in New Zealand.

1. Information We Collect

Depending on how you interact with ADR, we may collect information such as:

• Your name

• Email address

• Mobile or telephone number

• Vehicle registration number

• Vehicle make and model

• Information about your vehicle or the services you request

• Information you provide through our contact or enquiry forms

• Information provided when subscribing to our mailing list

• Information provided when entering competitions or promotions

• Your communication and marketing preferences

• Any other information you voluntarily provide to us

Some information may be optional. Where information is required to provide a particular service or respond to an enquiry, we will indicate this where appropriate.

Information collected automatically

When you visit our website, we may automatically collect certain technical information, which may include:

• IP address

• Browser type and version

• Device type

• Pages visited

• Approximate time spent on our website

• How you arrived at our website

• Information collected through cookies and similar technologies

This information helps us understand how our website is being used and allows us to improve its functionality, security and user experience.

2. How We Use Your Information

We may collect and use personal information for purposes including:

• Responding to enquiries and requests

• Providing quotes and information about our services

• Booking and managing vehicle servicing or repairs

• Communicating with customers about their vehicles or services

• Providing customer support

• Processing online forms and requests

• Managing our mailing list

• Sending newsletters, offers and promotional information where you have provided appropriate consent

• Administering competitions, giveaways and promotions

• Improving our products, services and website

• Understanding how customers use our website and services

• Managing and measuring our advertising and marketing activities

• Maintaining business and customer records

• Protecting the security of our website and systems

• Meeting our legal and regulatory obligations

We will only collect and use personal information for purposes that are reasonably necessary for our business activities or where otherwise permitted or required by law.

3. Contact Forms and Enquiries

When you submit an enquiry or contact form through our website, the information you provide may be used to:

• Respond to your enquiry

• Contact you regarding your request

• Provide information, quotes or services you have requested

• Keep appropriate records of our communications

• Provide related customer service where reasonably necessary

Submitting a contact form does not automatically subscribe you to our marketing communications.

4. Mailing Lists and Marketing Communications

If you choose to subscribe to an ADR mailing list or opt in to receive marketing communications, we may use your contact information to send you communications such as:

• Special offers

• Promotions

• Competitions and giveaways

• News and updates

• Vehicle care information

• Seasonal vehicle advice

• New products or services

• Other relevant ADR Automotive information

You can unsubscribe from marketing communications at any time by using the unsubscribe facility provided in the communication or by contacting us.

Unsubscribing from marketing communications does not prevent us from contacting you where necessary for legitimate business purposes, such as responding to an enquiry, providing a service you have requested, or communicating with you about an existing transaction or booking.

ADR will comply with applicable New Zealand requirements relating to commercial electronic messages, including consent, sender identification and unsubscribe requirements.

5. Competitions and Promotions

From time to time, ADR may run competitions, giveaways, prize draws or other promotions.

Where you enter a promotion, we may collect and use your information to:

• Process and administer your entry

• Determine and contact winners

• Verify eligibility

• Provide prizes

• Communicate information relating to the promotion

Individual promotions may have their own specific Terms & Conditions, which will apply in addition to this Privacy Policy.

Where appropriate, we will explain how information about winners may be used or published.

6. Cookies and Website Tracking

Our website may use cookies and similar technologies.

These may include:

Essential cookies
Used to help our website operate correctly and securely.

Analytics cookies
Used to understand website traffic and how visitors interact with our website.

Advertising and remarketing cookies
May be used to measure advertising effectiveness and show ADR advertisements to people who have previously interacted with our website or online content.

You can manage or disable cookies through your browser settings. Some website functions may not operate correctly if certain cookies are disabled.

7. Third-Party Services

We may use trusted third-party service providers to help us operate our website and business.

These may include providers of:

• Website hosting and management

• Online forms

• Email and SMS services

• Mailing list and marketing services

• Website analytics

• Advertising and remarketing

• Website security

• Data storage

• Payment or other business services

Examples may include services provided by Google, Meta and other technology providers.

These providers may process personal information on our behalf or collect information through their own technologies.

Where a third-party service collects or processes information under its own privacy policy, that provider's privacy policy may also apply.

8. Sharing Your Information

We do not sell or rent your personal information.

We may disclose personal information to trusted third parties where reasonably necessary to:

• Provide services to you

• Operate our website and business

• Manage communications and mailing lists

• Administer competitions and promotions

• Provide website analytics and marketing services

• Store or protect information

• Meet our legal obligations

We may also disclose information where required or permitted by law.

Where we use third-party service providers, we take reasonable steps to ensure that personal information is handled appropriately and securely.

9. Keeping Your Information Secure

We take reasonable steps to protect personal information we hold from:

• Loss

• Misuse

• Unauthorised access

• Unauthorised disclosure

• Alteration

• Destruction

Access to personal information is limited to people and service providers who reasonably need it for legitimate business purposes.

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, or where we are required or permitted to retain it by law.

10. Your Privacy Rights

Under New Zealand privacy law, you have rights relating to the personal information we hold about you.

You may request to:

• Access the personal information we hold about you

• Correct information that is inaccurate or out of date

• Update your contact details or communication preferences

• Withdraw consent to receive marketing communications

• Request deletion of personal information where appropriate

Some information may need to be retained where we have a legal or legitimate business reason to do so.

To make a privacy request, please contact us using the details below.

11. Privacy Complaints

If you have a concern about how ADR has collected, used or handled your personal information, we encourage you to contact us first so that we can investigate and address your concern.

You also have the right to contact the Office of the Privacy Commissioner if you believe your privacy rights have not been properly addressed.

12. Links to Other Websites

Our website may contain links to third-party websites, including social media platforms and other websites that may be useful to our customers.

ADR is not responsible for the privacy practices or content of third-party websites.

We recommend reviewing the privacy policy of any third-party website you visit.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website, services or legal requirements.

The latest version will be made available on our website and will show the date it was last updated.

14. Contact Us

If you have any questions about this Privacy Policy or how ADR handles your personal information, please contact us:

ADR Automotive / ADR Shop Ltd
58 Birch Avenue, Judea, Tauranga, New Zealand
Email: admin@adrautomotive.co.nz
Phone: 07 571 8255

Last updated: 1 September 2026